Privacy Policy

Your privacy matters

We know you're trusting us with information about your family, and we take that seriously. This page explains what data we collect, how we use it, and what we never do with it - in plain language, no legal maze.

What we collect

Information you give us

Your name, phone number, and delivery address when you place an order
Your email address if you sign up or contact us
Payment details - processed securely through our payment provider, never stored by us

Information collected automatically

Basic browsing data (pages visited, device type) via Shopify's built-in analytics
Cookies that help the site remember your cart and preferences

How we use it

We use your information only to:

Process and deliver your order
Contact you about your order status or any issues
Send you updates or promotions - only if you opt in
Improve our website and shopping experience

What we never do

We never sell your personal information to anyone
We never share your data with third parties for their marketing purposes
We never store your payment card details on our servers
We never send you marketing messages without your consent

Who we share data with

We work with a small number of trusted services to run our store. Your data may be shared with:

Shopify - our e-commerce platform (they power the store)
Payment processors (e.g. Stripe, PayPal) - to handle transactions securely
Delivery partners - only your name and address, to fulfil your order

These partners are only given what they need to do their job. They are not permitted to use your data for any other purpose.

Cookies

We use cookies to keep your shopping session active, remember your cart, and understand how people use the site. You can disable cookies in your browser settings, though some features (like the cart) may not work correctly without them.

Your rights

You have the right to:

Ask what personal data we hold about you
Request correction or deletion of your data
Opt out of marketing messages at any time
Ask us not to process your data in certain ways

Just reach out to us at hello@eucaloo.com and we'll take care of it promptly.

Data security

Your data is stored on Shopify's secure servers. All transactions on our site are encrypted using SSL. We limit internal access to customer data to only what's needed to operate the store.

Questions?

If you have any concerns about your privacy or how we handle your data, we're happy to talk. Reach us on WhatsApp or at hello@eucaloo.com.

WhatsApp preferred Beirut-based Reply within 1–2 days