FAQ

Browse our collections, pick your size, and add items to your cart. When you are ready, head to checkout, fill in your details, and choose your payment method. You will receive a confirmation once your order is placed.

We accept all major payment methods shown at checkout. All transactions are processed securely and your card details are never stored on our end.

We process orders quickly, so changes or cancellations are only possible if the order has not yet been dispatched. Contact us on WhatsApp as soon as possible and we will do our best to help. Once the order is with the courier, we are unable to make changes.

Check your spam or junk folder first. If it is not there, reach out to us on WhatsApp or at hello@eucaloo.com with your name and the email you used, and we will sort it out for you.

Prices are displayed in the currency shown on the website and confirmed at checkout. If you have questions about pricing, feel free to contact us before placing your order.

Shipping fees depend on your location and are calculated automatically. You will see the exact cost at checkout before you pay - no hidden fees. For full details, visit our Shipping Policy.

Delivery times vary by area and courier. Estimated times are shown at checkout. Orders placed on weekends or public holidays are processed the next business day. See our Shipping Policy for more.

Yes, we deliver across Lebanon through our third-party courier partners. Coverage and delivery times may vary by region.

Once your order is dispatched, tracking updates - if available - will come directly from the courier. We will share any tracking information we receive with you. For more on how delivery works, read our Shipping Policy.

Once an order is dispatched, the delivery is managed by the courier. If your order seems delayed or missing, contact us and we will follow up with them on your behalf. Please have your order number ready. See our Shipping Policy for full details.

We do not offer refunds for change of mind. However, we do accept exchanges within 7 days of receiving your order, as long as the item is unworn, unwashed, and has all tags attached. Read our full Refund & Exchange Policy.

We are sorry about that. Please take clear photos of the item and contact us within 48 hours of receiving your order. We will review and make it right. Full details in our Refund & Exchange Policy.

Yes, size exchanges are welcome within 7 days as long as the item is in its original condition with tags on and shows no signs of wear. Contact us on WhatsApp with your order number and a photo of the item. See our Refund & Exchange Policy for full conditions.

No. All sale and discounted items are final sale and cannot be returned or exchanged. Please choose carefully. More in our Refund & Exchange Policy.

Each product page includes a size guide. We recommend measuring your child and comparing against the guide before ordering. If you are between sizes, we suggest going up. Still unsure? Message us and we will help.

Slight color variations can occur due to screen settings and photography lighting. We do our best to represent products accurately, but these differences are not considered grounds for a return. If you are unsure, contact us before ordering.

Care instructions are printed on the label inside each garment. We recommend following them closely to keep your pieces looking their best for longer.

Restocks depend on the item and collection. You can reach out to us to ask about a specific piece and we will let you know if it is coming back.

No, you can check out as a guest. Creating an account lets you track your orders and save your details for next time.

Click "Forgot password" on the login page and we will send a reset link to your email. If you have trouble, contact us and we will help.

We only use your data to process orders and improve your experience. We never sell your information to anyone. Read our full Privacy Policy for everything we collect and how we use it.

We are always happy to help. Reach us on WhatsApp (preferred) or at hello@eucaloo.com and we will get back to you within 1-2 business days.